Yeo Valley - Family Farm

Win 1 of 100 Brompton electric bikes

+ £200,000 in Brompton vouchers to be won

FAQs

  • Where do I find out how to enter?

    You can find everything you need on our promotional packs in-store and online at www.yeovalley.co.uk/brompton.

  • Where do I find my code?

    Your unique 14-character code and QR code are on the underside of the lids of our promotional yogurt, kefir and crème fraîche pots (150g, 200g, 350g, 450g and 500g), on the inside of the sleeve of our promotional yogurt 4-packs, behind the label of the promotional 1L and 2L milk bottles and underneath the fold of the promotional 250g butter block.

  • My 14-character code doesn’t seem to work.

    Your unique code should be 14 alpha characters in length and begin with the letter ‘P’. The codes are case sensitive, so be careful when typing them in, and remember to include any spaces.

    If your code doesn’t start with a ‘P’, it isn’t from a promotional pack and so can’t be used in this promotion. But don’t worry – you can still bank other codes as part of our Yeokens scheme as normal here: www.yeovalley.co.uk/yeokens.

    Please check to see that you are typing all 14 characters and each one is correct. If the code you are entering is incorrect, you will see a message saying that the code is invalid.

    If your code has already been used, you’ll see a message that says so. It could be that the page didn’t load correctly the first time you submitted your entry. Not to worry – we’ll send you an email to let you know if you’ve won.

  • I can’t read the 14-character code.

    As the code is made up of small dots, we find that if you hold it slightly away from you, the code stands out more clearly.

    If you’re still having trouble reading the code, please take a picture and send it through to hello@yeovalley.co.uk, and we’ll try to help you figure it out.

  • How do I enter by scanning the QR code?

    Simply visit www.yeovalley.co.uk/brompton and tap the camera icon next to the section of the entry form that says ‘type or scan your code here’ with the camera icon. Then scan your QR code by holding it up to the camera on your device, which will recognise the QR code and fill in the field with the 14 characters that correspond to the code. You then complete the rest of the entry form as normal.

    If your code has already been used, you’ll see a message that says so.

  • Why do you need my details?

    We want to make it easy for you to enter, so we ask for as little information as possible. Rest assured, we’ll never send you anything or share your details without your permission.

  • What are Yeokens?

    Yeokens are an online currency you can collect by buying things made by us here at Yeo Valley. Just look out for our packs with the special Yeokens rosette on them.

  • Can I still bank the code from my promotional pack with my Yeokens account?

    If you enter your code on the promotional site first, we’ll automatically bank the Yeokens in your account (using the email address you provide). Please remember to use the email address linked with your Yeokens account when entering the promotion!

    If you bank the code from your promotional pack to your Yeokens account first, you’ll need to go to the promotional website at www.yeovalley.co.uk/brompton to enter the promotion separately. You can only bank the Yeokens once, so you won’t get any more Yeokens when you enter the promotion if you’ve already banked them.

    This applies whether you are typing the 14-character code or scanning the QR code from a promotional pack.

  • What if I don’t have a Yeokens account?

    If you don’t have a Yeokens account, we’ll still bank the Yeokens from your promotional pack under the email address you provide – so if you’d like to set up a Yeokens account, you’ll have your Yeokens ready and waiting!

    If you don’t have a Yeokens account, we will send you an email the first time you enter, asking if you would like to set one up. There is no obligation to do so – if you don’t want a Yeokens account, you can ignore this email.

  • Why is there no phone number I can call for help?

    We find that phone lines can get tied up – and it’s not fun to be on hold! If you do have any questions that we haven’t answered here, please email hello@yeovalley.co.uk. We’ll do our best to get back to you within two working days.